Booking Policy

In order to secure a place on any of our courses, a 50% deposit must be paid at time of making the booking. A booking is made once a course place is agreed to be reserved and the deposit is received. Bookings will be held temporarily pending receipt of payment but will be released if payment is not received two weeks after the booking being made or, one full week prior to the course commencement, whichever occurs first.

Corporate customers, who have approved accounts with Absolute Training, will be invoiced and will have agreed terms on invoices. Invoices not paid within those terms may be subject to interest payment as set by the Late Payment in Commercial Transactions Regulations 2002.

Cancellations by the Customer – Public Courses
Places on all courses are limited, please bear this in mind when booking and if you wish to make a change or cancel a booking. We aim to keep our training fees as low as possible so that we can offer a cost-effective training solution to community organisations, businesses and individuals. In order to be able to do this, we are regrettably forced to charge 25% for cancelled bookings.


Our cancellation policy for public courses is as follows:

At any stage, we will waive the 25% charge where someone cannot attend but where an alternative person can attend in their place. There is no charge for this name change.

Cancellations less than 5 working days before a course or a "no show" on the commencement day of a course or cancellation during the course will incur a 100% cancellation and no refund is possible. However you may transfer onto the next available course if possible or use the credit for any of our training course. No payment refund is available.

Cancellations between 5 and 14 working days’ notice may incur a cancellation charge equal to 25% of the course fee before any discounts are applied.

Cancellations made 14 working days or more before the course commencement date will be entitled to a full refund.


Cancellations by the Corporate Customer

Private/in-house Courses
Absolute Training use only full-time staff and the roster is issued to Instructors one week in advance. We ask you as a corporate client to take this into account when cancelling a course. We aim to keep our training fees low so that we can offer a cost-effective training solution. In order to be able to do this, we are regrettably forced to charge for cancelled bookings. Our cancellation policy for corporate clients is as follows:

For onsite training if our Instructor arrives and the course is not going ahead payment in full is required and no credit is available.

Cancellations less than 5 working before a course or a "no show" on the commencement day of a course or cancellation during the course will incur a 100% cancellation and no refund is possible. However you will be issued with a credit for the full training to take place on another date; however the new date cannot be changed again. No payment refund is available.


Issue of Certificates

Certificates or course completion letters are not issued until payment in full is received. There is no exception to this rule.


PHECC - Pre-Hospital Emergency Care Council
Results for PHECC and certification will not be forwarded until payment in full for training is received. This applies to both companies and individuals.


Pricing & Quotes
We reserve the right to amend pricing at any time, all quotes are valid for 30 days only. We do not charge for travel expenses or other costs except parking which should be provided for the Instructors onsite. If this is not possible then parking may be billed at cost.


Consumer Rights
Individual consumer's rights under the European Communities (Protection of Consumers in Respect of Contracts Made by Means of Distance Communication) Regulations 2001 are not affected by this policy.


Value Added Tax
Health & Safety Training is exempt VAT and rated at "zero"


Late Payment in Commercial Transactions Regulations 2002
The European Communities (Late Payment in Commercial Transactions) Regulations 2002 (SI 388 of 2002) came into operation on 7 August 2002. The Regulations, which apply equally to the public and private sectors, provide an entitlement to interest if payment for commercial transactions is late. This law was implemented in Ireland by Regulations which provide that penalty interest will become payable if payments for commercial transactions are not met within 30 days, unless otherwise specified in a contract or agreement.

With effect from 1 January 2020, the late payment interest rate is 8.00% per annum (that is based on the ECB rate (as at 1 January 2020) of 0.00% plus the margin of 8%). This rate equates to a daily rate of 0.022%. Penalty interest due for late payments will be calculated on a daily basis.

The ECB rate can be checked on the Central Bank and Financial Services Authority of Ireland website www.centralbank.ie


Governing Law
All purchases from the site are subject to Irish Law.


Modification of Terms
Absolute Training reserves the right to modify these terms at any time without prior notice. Any modification of these terms will be deemed to be effective from the date and time of posting on this webpage.